Role & Responsibilities:
- Maintain a deep understanding of the company’s health and wellness offerings
- Deliver a comprehensive service to enquiring customers
- Handle customers’ enquiries, complaints and feedback across all business divisions across multiple platforms such as email, WhatsApp, social media in a timely and professional manner within expected timeframes
- Engage and manage feedbacks and complaints promptly, investigate cases thoroughly and work to provide appropriate solutions and follow up to ensure resolution
- Keep accurate records and document customer service actions and discussions
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Conduct follow-up calls and surveys to gather customer feedback and identify areas for improvement.
- Provide training, guidance and feedbacks to junior staff whenever required
- Perform other administrative duties assigned by supervisor
Requirements:
- ITE/Diploma in any field or equivalent
- Minimum 1 year of experience in customer service
- Customer-centric mindset with a passion for delivering exceptional experiences
- Possess organisational skills to manage customer records, documentation and administrative tasks
- Good communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
- Able to work well in a team or independently
- Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
