Main Responsibilities may include:
- Monitor/troubleshoot/manage the security system for the customer's security operation center (24*7 SOC center).
- Perform daily system health checks, proactively monitor system health status.
- Data analysis and generate report per client requirements.
- Support and troubleshoot software issues, including access control, CCTV, alarm, visitor management, and any other systems under contract.
- Acknowledge alarms, answer calls, and troubleshooting.
- Eliminate alarm defects, track and manage via trouble tickets.
- Follow standard practices and procedures to respond appropriately to external and internal threats.
- Report alarm defects through trouble tickets to upper management.
- Perform initial investigation and/or troubleshooting of the system and network issues for trouble shooting purposes.
- Mask alarms points as approved.
- Thoroughly document steps to resolve incidents in the service ticketing system.
- Notify management when Service Level Agreements are missed.
- Perform various programming and technical project/ administration related activities on the security systems.
- Access provisioning.
- Upon approval, program access control and intrusion detection hardware.
Requirements:
- Posses a Bachelor's degree or above in Computer science or Information System major.
- Relevant working experience is a great advantage.
- Knowledge of Lenel, Milestone, or Easylobby is an advantage.
- Basic understanding of IT hardware, networking, and database management.
- Familiar with access control, CCTV, and Alarm system products & system is an advantage.
- Must be willing to work onsite on shift hours (even night shift).
- Excellent communication and coordination skills.
- Client service-oriented
- Highly adaptable individual with fast learning ability.
- Excellent command of English (both Written and Oral), proficient in other languages is a plus.
- Open to young passionate and tenacious fresh graduates, who are motivated to learn and be part of Security industry.
