Job Title: Customer Service Officer
Company: Avanta Global (A TÜV NORD Group Member)
Location: Singapore
About Avanta Global:
Avanta Global, a member of the TÜV NORD Group, is one of Singapore’s most successful service provider in the area of Safety and Health, Environment and Quality since its conception, due to our unparalleled attention to customer satisfaction and work ethics. Over the years, we have grown from humble beginnings to provide solutions to customers in over 14 countries around the world. Our success lies in our determination to provide trustworthy service while keeping up with the latest standards of the field.
Position Overview:
· Respond to customer requests and inquires via phone, email and other sources
· Assist corporate clients to register participants to various courses
· Provide information on the courses, fee, schedule etc
· Send mass mailers, course schedule and promotions to the clients
· Handle and resolve feedback, complaints or conflicts
· Provide monthly reports for management review
· Highly self-motivated to achieve KPIs and targets
· Other ad-hoc duties as assigned by the company
Qualifications:
Exceptional communication and interpersonal skills, with the ability to build rapport and communicate effectively.
Results-oriented mindset with a focus on delivering exceptional customer service and driving business growth.
Benefits:
Competitive salary package with performance-based incentives.
Opportunities for career advancement and professional development within the TÜV NORD Group.
Dynamic and collaborative work environment with a focus on innovation and continuous improvement.
Application Instructions:
Interested candidates are invited to submit their resume and cover letter to [email protected]
Please include "Customer Service Officer Application" in the subject line. Only shortlisted candidates will be contacted for interviews.
Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.
