Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components. This includes support of the network, database, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Description
- Use of monitoring tools to proactively identify and research potential production incidents.
- Escalate to advanced support as needed for problem resolution.
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
- Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Develop procedures for trouble shooting and possible resolution of issues.
- Execute procedures and escalate appropriately to solve incidents quickly
- Proven ability to work independently, multitask and effectively work in a complex environment with multi-location team structure
Requirements
- Not more than 5 to 7-year experience working within Banking Industry
- Minimum 5 to 7 years of banking experience necessary
- 5 -7 years’ experience working within large IT production support environment with strong knowledge of Splunk, Introscope, SiteScope, Tivoli Netcool/Web GUI, Catchpoint
- Bachelor’s Degree in IT or Equivalent
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Web methods
- Basic understanding/exposure to ITIL/ITSM.
- Excellent verbal and written communication skills; very strong influencing, facilitation, and collaborations skills
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Dinu Dinesh
EA License No: 11C5502
EAP Registration No: R22110286
