About Ryan's Grocery: Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.
Job Description: We are seeking an energetic and proactive eCommerce and Fulfillment Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our ECommerce team towards achieving our digital and business goals.
Key Responsibilities:
- ECommerce Management:
- Oversee the day-to-day operations of our ECommerce platforms to ensure a smooth and efficient shopping experience.
- Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
- Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
- Monitor and process online orders, ensuring accurate and timely fulfilment.
- Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
- Address customer inquiries, concerns, and returns related to online orders.
- Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
- Handle returns, exchanges, and refunds in line with company policies and industry standards.
- Process online orders from all online domains and manage order tracking and delivery status.
- Pack orders and coordinate order processing to meet customer expectations.
- Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
- Drive ECommerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.
Job Requirements:
- Diploma in Marketing, Business, Mass Communication, or a related field.
- Proven experience in ECommerce operations.
- Familiarity with ECommerce platforms, content management systems, and analytics tools.
- Must be computer savvy with strong organizational skills.
- Excellent communication and interpersonal skills, both written and oral.
- Highly initiative with positive energy and a proactive attitude towards learning.
- Ability to work weekends as required.
