A Centre Manager is to overseeing the day-to-day operations of the playground, ensuring a safe, fun, and engaging environment for children and their families.
Key Responsibilities:
Operational Management:
- Ensure the indoor playground is fully operational during business hours.
- Oversee the scheduling of staff, play areas, and events.
- Ensure all equipment is well-maintained, clean, and safe for use.
- Develop and implement standard operating procedures, including opening and closing routines.
Safety and Compliance:
- Ensure compliance with safety regulations and standards relevant to children’s play facilities.
- Conduct regular safety checks and risk assessments of play equipment and the overall facility.
- Train staff on safety protocols, emergency procedures, and first aid.
- Handle incidents or emergencies efficiently and effectively.
Customer Experience:
- Greet and interact with children and parents to create a welcoming atmosphere.
- Address customer inquiries, feedback, and complaints promptly.
- Monitor customer satisfaction and make improvements to enhance the visitor experience.
- Organize and oversee special events, birthday parties, and group bookings.
Staff Management:
- Schedule staff shifts and ensure adequate coverage for all areas of the playground.
- Conduct regular staff meetings and training sessions to maintain high service standards.
- Motivate and lead the team to deliver excellent customer service.
Financial Management:
- Prepare and manage the budget for the indoor playground.
- Monitor expenses, track income from admissions, parties, and other activities.
- Implement cost-saving measures without compromising on service quality.
- Report on financial performance and make data-driven decisions to improve profitability.
Facility Maintenance:
- Ensure the cleanliness and upkeep of the entire facility, including play areas, restrooms, and common spaces.
- Ensure all play equipment is regularly inspected and maintained.
Key Skills and Qualifications:
Childcare Knowledge:
Understanding of child development and the needs of children in a play environment.
Leadership Skills:
Strong leadership abilities to manage and motivate a diverse team.
Safety Awareness:
Knowledge of safety regulations and the ability to ensure a safe play environment.
Customer Service:
Excellent customer service skills to interact positively with parents, caregivers, and children.
Organizational Skills:
Ability to manage multiple tasks, events, and responsibilities effectively.
Communication Skills:
Clear and effective communication with staff and customers.
Problem-Solving:
Ability to handle emergencies, customer complaints, and operational challenges quickly and efficiently.
Experience:
Previous experience in a similar role, particularly in managing children’s facilities, is highly beneficial.
Work Environment:
This role involve working weekends, holidays, and evenings, as these are peak times for indoor playgrounds.
The manager must be comfortable working in a lively, noisy environment and interacting with children and families regularly. This role is well-suited for someone with a passion for working with children, strong management skills, and the ability to create a safe and enjoyable environment for all visitors.
