The Service Contract Specialist, part of the Service Back-Office team, is responsible for managing all aspects of service contracts. The role’s primary objective is to ensure timely proposal and renewal of contracts, maintain profitability, and accurately manage contracts within the system.
Duties and Responsibilities:
- Monitor the expiration of existing warranty and service contracts.
- Develop pricing structures for service contracts based on product lines and contract levels.
- Collaborate with Service Managers to prepare contract proposals.
- Prepare proposals for tender submissions.
- Ensure contracts comply with company guidelines.
- Send contract proposals to customers promptly.
- Follow up with customers and revise contract proposals as needed.
- Review contract terms and conditions to protect the company’s interests.
- Create warranty and service contracts in SAP and and archive the hard copies.
- Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.
- Bill customers for contracts, send invoices via email, and upload them to customer platforms.
- Prepare monthly service contract KPI reports (e.g., renewal rate, profitability, trends).
- Perform any ad-hoc duties assigned by the line manager and/or the Company.
Requirements:
- Diploma or degree in Business Administration, Finance, or a related field.
- Proven experience in contract administration, preferably in a service-oriented industry.
- Experience in preparing, negotiating, and managing contracts.
- Strong analytical and problem-solving skills.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and collaboratively within a team.
- Experience with SAP service contracts, PowerBI, or Celonis is a plus.
