- Handle phone call enquiries from patients, guests and vendors
- Schedule of patients dialysis sessions between inpatient and outpatient
- Maintain cleanliness and infection control in the dialysis center
- Control access to the center and monitor visitor logs
- Work with various departments for claims, payment, referral and admission
- Work closely together with respective hospital and laboratory for blood investigation and follow-up with blood results and water sample results
- Submit monthly reports on patient and treatment statistics
- Manage dialysis equipment and arrange preventive maintenance
- Tracking of statistics and data for quality indicators such as clinical quality indicators, hospitalization, adequacy of dialysis and vascular access complications.
- Maintain stocks records of Dialysis consumables, non-dialysis consumables, sundry purchases, refreshment items
- Provide financial counselling to new patients
- Assist with Medisave/MediShield claims applications
- Refer patient psychosocial and financial issues to Medical Social Workers
- Perform other duties as assigned by Nurse Manager / Staff Nurse
Requirement
- Diploma in any discipline with at least 2 years of work experience in a dialysis centre and / or preferably healthcare.
- Proficient in Microsoft Office applications.
- Proactive with a positive learning attitude
- Organized and able to multi-task
