1. Provide support and ensure optimal operability of Systems, Servers, Network and any other IT, IOT, Videoconferencing and Audio Visual (AV) systems.
2. Data Backup and ensure backup process is successful with a proper and fully documented Disaster Recovery Plan.
3. Work with his immediate head on Project Management, liaising with various internal and external parties, from initiation to completion of IT related initiatives and systems.
4. Maintaining an IT Asset Database and tracking changes. Create and maintain application system documentation.
5. Logging of events and take necessary action according to the TRAC IT Standard Operating Procedure.
6. Ensure that TRAC staff are aware of the IT Standard Operation Procedure and to ensure that new and current staff are updated.
7. Lead the engagement, facilitation and effective implementation of IT processes, procedures, and tools to ensure smooth operations of IT services, including for events, webinars, and virtual conferences.
8. Support the immediate head with the IT development to better meet organisation objectives, project, growth, and IT initiatives.
9. Build and maintain professional external network to stay abreast of trends and changes in all aspect of IT, translate external business trends into internal organisation actions and Tech Adoption.
10. Work closely with other departments on IT matters, especially HR and Finance
11. Liaise with all users on approved tasks to be executed. Enforce an effective helpdesk system with proper self-help section for end users.
12. Liaise with vendors and Systems Integrators for purchasing of IT equipment and software licenses. Able to go through the proper process of purchasing and to keep the necessary purchasing records and contracts.
13. Assist the IT Manager to enforce IT security in line with PDPA.
14. Basic WordPress website administration for content updates.
15. To perform any other duties or tasks assigned by Immediate Head.
