- Understands the company culture and exemplifies the brand style
- Lead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and
others)
- Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server,
cashier and others)
- Effective reporting and discussing with the direct report
- Always provide a high quality of service and deliver excellent dining experience to all customers
- Serve foods and drinks as quickly as possible, ensure all dishes in right presentation, temperature &
portion
- Responds to questions or comments professionally and effectively. Reports, discuss or consult with
Outlet Manager directly
- Ensure drink bar ingredients keep fresh and follow FEFO (first expired first out) standard
- Manage all outlet stocks such as drink bar item, disposable items and others. Assist on month-end
stock take
- Ensure outlet (floor and drink bar area) cleanliness, and always keep the outlet in excellent hygiene
standards
- Ensure outlet housekeeping are carry on as scheduled planned
- Always ensure team members are following service manual; follow up with new team members’
progress
- Understand and support kitchen operation
