Responsibilities
- The Engineer will be tasked to perform onsite IT support services – desktop and routine computer operation services - and all other reasonable scope of work.
- Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
- Provide onsite IT support in a professional and courteous manner.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
- Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
- Ensure timely escalation of major and critical incidents.
Requirements
- Diploma or certification in Information Technologies related fields.
- Minimum of 1-2 years of post-education IT work experience required.
- Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
- Basic network infrastructure knowledge and smart hands support.
- Working knowledge in experience with MS Windows Operating Systems.
- Positive working attitude and willing to learn and take up new tasks as and when assigned.
To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
