Industry: Freight Forwarding
Job Responsibility:
- Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
- Maintain good relationship with customer and related department.
- Support bidding preparation process for successful RFQ process with customers.
- Provide advice to related department to increase revenue generation from current business model.
- Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
- Proactive for troubleshooting and provide direction for global operation team.
- Escalate customer’s pain point and resolve the issues within timeline.
- Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
- Update SOPs regularly and share best practices sharing with team members.
- Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
- Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.
- Ad-hoc duties as assigned
Requirements
- GCE "O" level and above
- Customer-oriented, responsible, positive and pro-active
- Min. 2 years experience in logistic
- Proficient in Microsoft Office
- Highly adaptable and able to work under pressure in a fast-paced environment.
