Benefits Summary:
- Customer Service Executive (Industrial Automotive Industry)
- Permanent role
- Basic up to $2,600 + Allowance
- Monday to Friday: 08:30 AM - 05:30 PM, Alternate Saturdays: 08:30 AM - 12:30 PM
- Location: North Region
Responsibilities:
- Handle a diverse range of tasks, including 50% backend operations focusing on VIP customer management and 50% frontline duties.
- Uphold the Company's professional image by consistently displaying a positive and empathetic demeanor.
- Identify and address customers' inquiries and concerns promptly and accurately, offering appropriate solutions and guidance.
- Effectively manage customer complaints, ensuring timely resolution and follow-up to guarantee satisfaction.
- Collaborate closely with internal and external stakeholders such as customers, contractors, and workshops.
- Generate quotations and raise Work Orders as required, facilitating smooth workflow processes.
- Coordinate the allocation of job orders to workshops and contractors, ensuring efficient service delivery.
- Maintain communication with controllers and contractors to oversee service and repair quality, as well as pricing.
- Monitor and follow up on vehicle service and repair progress, providing updates and feedback to customers.
- Manage service/repair schedules and vehicle collection arrangements in coordination with customers.
- Conduct basic investigations into customer complaints, proposing recommendations within established guidelines.
- Promptly escalate urgent matters to Supervisors for resolution.
- Fulfill additional tasks as delegated by Supervisors as needed.
Job Requirement :
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system advantageous
- Attentive, adaptable, and responsible with good communication skills
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*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TEH CHEE HONG | EA Personnel No.: R24121499
