Key Responsibilities:
- Support in Service Supervision:
- Assist senior waitstaff in overseeing the dining area, ensuring all service standards are upheld.
- Provide guidance and support to junior team members when needed, under the supervision of senior staff.
- Take initiative in managing smaller sections of the dining area, ensuring that guests receive attentive service.
- Customer Service:
- Greet and welcome guests with warmth, helping to create a friendly and inviting atmosphere.
- Present and explain menu items to guests, including daily specials, and offer recommendations based on customer preferences.
- Take accurate food and beverage orders and relay them promptly to the kitchen staff.
- Ensure guests’ needs are met throughout their dining experience, checking in regularly to offer assistance.
- Operational Support:
- Assist in the setup and preparation of the dining area before service, ensuring that all tables and settings are in order.
- Help maintain cleanliness and organization in the dining area, following health and safety standards.
- Support in handling billing and payment processes, ensuring accuracy and efficiency.
- Collaboration & Learning:
- Work closely with senior waitstaff, kitchen, and bar teams to coordinate service delivery.
- Actively participate in training sessions and on-the-job learning opportunities to develop skills in hospitality and service management.
- Take feedback constructively and apply it to improve service delivery and operational efficiency.
Key Skills:
- Customer Service: Ability to deliver exceptional customer experiences, ensuring guests feel welcome and valued.
- Communication: Strong verbal communication skills, essential for interacting with guests and team members effectively.
- Teamwork: Ability to work collaboratively with colleagues to maintain a seamless service operation.
- Attention to Detail: Keen eye for detail, ensuring accuracy in orders and maintaining high standards of cleanliness and presentation.
- Adaptability: Quick learner, capable of adjusting to new tasks and environments in a fast-paced setting.
- Problem-Solving: Ability to handle customer inquiries and complaints efficiently, ensuring guest satisfaction.
Education:
- Diploma or Certification in Hospitality Management or a related field (Preferred)
- Basic Training in Food and Beverage Service (Preferred)
- High School Diploma or equivalent (Minimum requirement)
- Education in Hospitality or Customer Service (a plus)
Languages:
- English: Proficiency in spoken and written English is required.
- Language Skills: Ability to communicate effectively with a diverse range of customers and team members.
