Job Summary:
We are seeking a dedicated and customer-focused Customer Service Executive to join our team. This role involves providing exceptional support to Singaporean parents and students participating in our competitions. The ideal candidate will be a proactive problem-solver with excellent communication skills, committed to ensuring a positive experience for all stakeholders.
Key Responsibilities:
- Customer Support: Provide timely and effective support to parents and students regarding competition inquiries, registration issues, and general information. Address and resolve concerns and complaints with professionalism and empathy.
- Communication: Serve as the primary point of contact for all customer service-related interactions. Communicate clearly and effectively via email, phone, and other channels to provide accurate information and assistance.
- Registration Assistance: Assist with the registration process for competitions, including guiding parents and students through registration procedures and troubleshooting any issues that arise.
- Information Management: Maintain and update customer records and information accurately. Ensure that all relevant details are recorded and handled confidentially.
- Event Support: Coordinate and support various competition-related events and activities. Provide on-site assistance during events as needed, including handling queries and providing information to attendees.
- Feedback Collection: Gather and analyze feedback from parents and students to identify areas for improvement in our services and processes. Report findings and suggest enhancements to management.
- Problem Resolution: Handle complex or escalated issues with a proactive approach, working to resolve problems efficiently and effectively while maintaining a positive customer experience.
- Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service. Share insights and collaborate on improving overall customer service strategies.
Qualifications:
- Experience: Previous experience in a customer service role is highly desirable, preferably in an educational or competitive environment.
- Skills:Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite and customer service software.
Multilingual abilities are a plus. - Attributes:Professional and courteous demeanor.
Empathetic and patient approach to customer interactions.
Strong organizational skills and ability to manage multiple tasks effectively.
Working Conditions:
- Standard office hours (9am to 630pm), with occasional evenings or weekends as required for events.
