Duties & Responsibilities:
- Planning sales goals and implementing sales strategies to increase market share
- Assisting team members to build quality relationships with customers.
- Ensuring to follow up with potential customers.
- Generating reports and data for sales analysis.
- Searching for clients who might benefit from the company’s products
- Negotiation of terms and contracts with clients
- Maintain a deep understanding of customer needs and monitor their preferences
- Resolve escalated customer issues and customer complaints regarding sales and service.
- Provide pre-sales and post-sales service support and assistance.
- Attend marketing events (e.g. conferences or trade shows) representing the company.
Skills & Qualifications:
- Exceptional communication skills to provide leadership to a team and support customers
- Ability to lead a customer through the sales process, determining needs, and closing the sale
- Strong foundational knowledge in information technology, including hardware, software, and IT services
- Comprehensive business knowledge to create realistic sales projections and objectives for the team
- Interpersonal skills to liaise with other departments and people within the organization
- Extensive mentoring and leadership qualities to train and develop sales team members.
- Ability to lead by example and act with integrity.
- A bachelor’s degree in computer science, computer programming, information technology, or a similar field of study.
