- Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
- Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
- User Account Management (Add, Delete and Change) and follow Change Management processes.
- Setup User Accounts, Messaging preparation of access cards and End-user devices.
- Escalate to Level 2 engineer if the issue not resolved.
- Remotely assist users with support needs.
- Manage and monitor internal assets to ensure accurate inventory records.
x
