Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
As a Growth Channel Associate you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.
Job Description
We are looking for an energetic and bubbly individual to showcase our products to educate and ease Trust customers into the digital banking space. The Growth Channel Associate will also be responsible for driving customer acquisition, activation, upsell and retention for the Bank, as well as developing key relationships with key affiliates and partners.
The Role Responsibility:
· Identify high-value leads and key potential partners and develop strategies for converting those connections into productive and profitable relationships.
· Own and drive acquisition, growth and development of the product suite through building high value relationships with key partners and channels.
· Keep abreast of changing digital banking landscape, including competition, policies and trends, to plan acquisition initiatives
· Drive development of innovative services, benefits and product solutions by working closely with product and functional teams with support and insights from segmentation and portfolio management.
· Drive service delight and process improvement initiatives to improve overall customer satisfaction and Net Promoter Score (NPS)
· Deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
· Stay abreast with latest digital banking trends, ready to apply your learning in customer interactions.
· Educate and help less digitally savvy customers to understand and adopt digital banking.
· Connect with customers to develop lifelong relationship with Trust.
· Establish and maintain client and partner relationships for the purpose of generating maximum revenue.
Role Specific Technical Competencies:
Skill
Target proficiency level
Ability to communicate with people at all levels
Expert
Ability to contribute when working in team or alone
Expert
Positive attitude and willing to learn
Expert
Strong interpersonal skills
Expert
Keep abreast with fintech developments and willing to share knowledge with customers
Expert
Customer centric – always thinking from customer’s perspective
Expert
Presentation skills – ability to connect with people
Expert
Good listener – Able to identify customers’ pain point
Expert
Highly energetic in providing superb customer experience
Expert
Our Ideal Candidate:
· 2 years of experience in Channel Sales.
· Result oriented and ability to work in fast paced & fluid environment.
· Strong communication skills - approachable, a good listener and empathetic.
· Experience working in fintechs and/or other technology startup will be a plus.
· Passionate about technology and eager to share that passion with others.
· Ability and willingness to learn quickly and get up to speed on all aspects of the business.
· Willing to work weekends/public holidays (5-day work week).
· Fresh graduates welcome to apply.
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Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.
