Mission
To accurately diagnose and properly repair machines, ensuring optimal performance and reliability while providing comprehensive training to customers on how to operate the machines effectively.
Outcomes
- Accurate Diagnosis and Repair: Efficiently diagnose and repair machines to ensure they are returned to optimal performance, reducing downtime and increasing customer satisfaction.
- Inspection and Verification: Thoroughly inspect and verify all incoming machines or tools (new/ repaired) to ensure they meet quality and safety standards.
- Customer Training: Successfully conduct product training sessions for customers, ensuring they are proficient in operating and maintaining the machines.
- Technical Support: Provide timely and effective technical support to customers, resolving product-related issues and enhancing their overall experience.
- Warehouse Efficiency: Contribute to efficient warehouse operations by assisting in packing, issuing goods, and maintaining accurate inventory and stock records.
Competencies
- Technical Proficiency: Strong knowledge and skills in diagnosing, repairing, and maintaining machines and equipment, particularly in the fields of Mechatronics/Electrical Engineering.
- Problem-Solving Skills: Ability to accurately diagnose and efficiently resolve technical issues, providing effective solutions to minimize equipment downtime.
- Communication Skills: Excellent verbal and written communication skills to conduct training and offer technical advice clearly and effectively.
- Attention to Detail: Meticulous in inspecting, checking, and verifying incoming machines or tools, ensuring accuracy and quality.
- Team Collaboration: Works well within a team, displays a positive attitude, and contributes to a collaborative work environment.
- Proficiency in MS Office: Competent in using MS Office programs for reporting and documentation purposes.