The Customer Engagement Executive is a non-sales role responsible for post-sales client management.
- Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
- Report to Project Manager to fulfil the advertising requirements.
- Support operations by posting up of job advertisements and other online media entitlements, example banners, course postings, course programs.
- Meet deadlines and targets.
- Responsible for the monthly process deliverables and performance standards.
- Assist sales in operations and part of account/project management.
Role Accountabilities:
Clearly detail the objectives and outcomes required of the role.
- Make sure that all fulfillment work is uploaded accurately and on time.
- Meet deadlines and targets.
- Make sure reports are extracted and send out on time, with accuracy.
- Liaising with clients (internal and external) are met with professionalism.
Qualification Requirement (Technical & Experience)
- Preferably prior working experience.
- Possess a strong interest in internet/software industry.
- Responsible individual who is diplomatic and possess strong communication skills.
- Self-starter, fast learner and analytical with a “can-do” attitude
