Position: Customer Relations Officer - Call Centre External (contract renewable)
- Working Locations: Tanjong Pagar
- Working Hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
- Salary Range: up to $2700 + 120 Transport Allowance +150 CRM Allowance+ AWS +VB
Requirements:
- Have previous experience in call centre is highly preferred or customer service experience
Responsibilities：
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting toConcession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
Point to point enquiries from customer
SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Chin Wai Loon Reg No: R24121618
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
