About Us
M-DAQ is a Singapore-headquartered financial technology company that empowers businesses and individuals in cross-border transactions by harnessing data to provide foreign exchange clarity and certainty.
Founded in 2010 with the belief that resources may be limited but aspirations are not, M-DAQ's vision is to create a World without Currency Borders™ for all to participate and thrive in the global economy.
We serve global e-commerce marketplaces, securities exchanges, financial technology companies, and corporates across 45 markets. M-DAQ Group processes S$14bn cross-border transactions annually and turned net profitable in 2018 for its core Aladdin+ business. We have offices across Singapore, Indonesia, China, Hong Kong, Japan, Korea, and the United Kingdom, and we are backed by international institutions such as Affinity Equity Partners, Ant Group, EDBI, NTT Communications, and Samsung.
About the Role
As Incoming Team Lead, you will supervise the incoming team in Operations and handle all incoming transactions from clients. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for process improvement to mitigate compliance risks.
You will be based in Singapore, reporting to the Group Head, Settlement & Operations and working under our entity M-DAQ Payment Solutions. To learn more about the Payments business, visit https://www.linkedin.com/company/wallex/
Key Responsibilities
- Managing and supervising the Operations Incoming Team
- Providing training for new team members
- Conducting regular performance reviews to ensure the team operates efficiently and meets task requirements
- Overseeing and handling all incoming transactions from clients
- Maintaining consistent and high-level execution of recurring tasks and responsibilities within the designated domain
- Acting as the first level escalation point on cases within the incoming domain, handling cases - including setting up processes and conducting post mortems
- Driving automation, process improvements and outsourcing projects
- Overall responsibility of SLAs, quality of processes and scalability of our product offerings related to the incoming team
Job Requirements
- Bachelor’s Degree or equivalent
- Minimum 3-4 years of experience in banking or handling of end-to-end onboarding of new/existing customer accounts; experience in collection of relevant information and managing the customer onboarding would be an advantage
- Professional written and verbal communication in English
- Strong attention to details
- Strong analytical and problem-solving capabilities
- Excellent interpersonal communication skill
- An independent self-motivated individual
Why Us?
- Make a positive impact to the world’s economy by creating a World without Currency BordersTM
- Team Innovation Mindset, People-Oriented
- Challenging environment, offering great opportunities to learn and grow
- Creative and Innovative Workplace
- We offer competitive remuneration, including employee stock options and employee benefits
