Morgan McKinley is hiring for a Call Center Manager to join our client’s growing team. Our client is one of the leading consulting and professional services companies globally.
Responsibilities:
- The Contact Centre Manager will oversee daily operations of the contact center, ensuring KPIs are consistently met through effective resource planning.
- Lead and coach Team Leaders and Agents.
- Collaborate with HR for staff recruitment, and foster a positive work environment through team activities and regular coaching sessions.
- Conduct consistent reviews of staff performance to identify training gaps and needs.
- Take ownership and resolve any urgent or critical issues escalated by the client or team.
- Work closely with clients to support the investigation and service recovery process.
Requirements:
- Bachelor’s degree or equivalent
- Minimum 5 years of managerial experience in the contact center industry
- Strong skills in Customer Service/Experience Management
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
