Job Description:
- Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
- To deliver the required sales targets and KPIs consistently
- Perform sales calls and attend to customers’ requests in line with policies and procedures
- Using simple, clear and concise languages to communicate effectively with customers
- Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
- Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
- Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
- Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
- Actively participate in process improvement sessions, providing constructive feedback and suggestions
- Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
- Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
- Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
- Perform other duties as assigned by immediate supervisor
Requirements:
- Candidates with motor insurance experience are preferred
- Well spoken
- Possess BCP, PGI certifications is a plus
Kindly apply online or send your application to mailto:[email protected]
EA: 15C7572
ID: R23115267
