Role: Customer Service Agent
Work Location: Suntec
Required Skills:
- Inbound and outbound experience
- Email support experience
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.
EA Personnel Registration Number: R1112410
Singapore Employment Agency Licence No: 11C3373
