The Opportunity
- Adecco is partnering with a Technology MultinationalCorporation company to search for a Call Centre Agent
- Focus: Customer Service - Call/Contact Centre Environment
- Office location: Central
- 44hrs per week/ 5.5 days work shift
- Must be able to work weekends/ public holiday on rotating schedule
- Comfortable to work night shift
The Talent
- Minimum O Levels graduate
- Strong communication skills
- Minimum 1 year of call center experience is preferred.
The Job
Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Perform outbound calls to users who leave callback
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
- Handle emails as assigned by the team leader
- Ad hoc duties as required by the team leader
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply: Call Centre Agent
- We regret to inform that only shortlisted candidates will be contacted
Ling Kai Hoe
EA Licence Number: 91C2918
Personnel Registration Number: R22106166
