About the job
VIVIFI is looking for a team player to join us as the “bridge” between external parties and the internal teams in resolving operational/support challenges and issues.
Roles and responsibilities
- Responsible for day to day routine tasks and/or activities of the operation team.
- Engage and work closely with our partners/vendors on issue(s). This may include carrying out escalation, follow ups, etc. with partners/vendors to resolve the issue.
- Ad-hoc/On-demand support during non-working hours may be required.
- Monitoring of exception(s) and/or alarm(s) triggered by the system and to work with partners/vendors to remedy the issue(s).
- Take part and contribute to the working group forum to improve operation/support workflow(s).
- Identify and enhance gaps in current operation and/or support processes, and develop scripts to computerise/automate manual workflows.
- Provide assistance and support to the customer service team in resolving customer related issue(s).
- Provide technical and/or troubleshooting support for core system(s) and solution(s).
- Provide support in report generation for the internal/external teams.
- Regularly work with management to assign tasks and small projects.
Requirements
- Education in technical disciplines (fresh grads are welcome to apply)
- Knowledge in telco-centric matters and mobile networks is a plus.
- Technical knowledge in structured query language (SQL), common scripting language(s) like Bash, PHP, etc. and the use of Application Programming Interface (API) is a plus
- Any other software programming competencies will be advantageous.
- Familiarity with Linux environments and Cloud services
- Well versed in office productivity tools such as word processing, spreadsheets, etc.
- Strong analytical, creative with a flair in hands-on complex technical problem solving skills
- Strong problem solving skills and empathy towards issue(s) that customers face.
- Ability in organising and prioritising work activities.
- Only Singaporeans and Singapore PR may apply
