Location:
- Jurong West
- Islandwide pickup: Boonlay, JE, Woodlands, CCK, Serangoon, Paya Lebar, Habourfront, Tampines
Responsibilities:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline).
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customer
Requirements:
- Min. Nitec & above in any field of study
- Prior call centre/order processing experience
- Knowledgeable of Microsoft Office (e.g. excel)
- Meticulous and detail oriented
- Great communication skills and able to deliver quality customer service
Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.
We regret to inform that only shortlisted applications will be contacted.
Recruiter's Ref Code: #HHM
EA Personnel No: R21103938
EA Personnel Name: Reina Ng Hwee Min
Company Registration Number: Recruit Express Pte Ltd (99C4599)
