Job Scope:
Responsible for responding to public inquiries to ensure exceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding MOM's service delivery standards.
Case Management:
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other ACE units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to MOM’s writing guidelines and standards.
Salary:
$2500/mth
1 month completion bonus
Working Hours:
Monday to Thursday: 8.30 am to 6 pm
Friday: 8:30 am to 5:30 pm
Location:
MOM Geylang Bahru – 3 Geylang Bahru
Requirements:
· Good writing skills. Proficient in English language (written and spoken).
· Possess customer service experience
· Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
· Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)
