Job Scope:
- Handle enquiries and feedback, through all frontline channels including telephone and email.
- Maintain high quality of service and ensure that queries or escalations are handled professionally
- Work with internal stakeholders for resolutions of customer queries
- Provide suggestions on service quality initiatives to improve service experience and customer satisfaction
- Administrative duties as assigned if any
Requirements:
Able to commit to 11 months contract
Location:
Near Dover MRT
