Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.
Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.
At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.
We’re looking to add a Senior Customer Service Representative in Singapore. The position will be based in our Univac Site in Woodlands.
As a Senior Customer Service Representative, you will:
Provide local / regional / worldwide customer service support through order fulfillment.
The key responsibilities are as below:
- Monitor and report monthly delivery performance and sales
- Direct and drive as appropriate, customer queries to appropriate functions to ensure proper follow-up and closure
- Analyze & publish monthly / quarterly forecast to supply chain team for material/capacity planning purpose
- Drive shipments through release of orders in ERP system & publish delivery schedule; provide shipment pre-alert to customer as needed
- Work with Finance / Planning team to manage account receivables and inventory control
- Collaborate with Account/Business Development team to address and resolve customer issues e.g. customer quotations, price
- Timely update / maintenance of Customers’ Attributes & Sales Orders in ERP system
- Part End of Life and slow moving materials / inventory management
- Lead a small team on above
What skills and experiences are we looking for?
- Diploma in Business Administration
- Minimum 5 years working experience, preferably in manufacturing / plastics molding industry
- Familiar with MS Office. Knowledge of Navision/SAP is an advantage
- Customer-focused with strong communication skills, both verbal & written
- Ability to work independently under pressure in a fast paced environment
- Team player, resourceful and possess good initiative & self-motivated to resolve customer issues
If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!
Be Part of the Global Venture Family.
Disclaimer:
By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.
If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]
For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.
