Summary
Responsible for maintaining the cleanliness of public areas and guests rooms/ suites, leaving a positive impact on the guest experience through the active supervision of room attendants. He/she is responsible for the daily housekeeping operations, ensures sufficient supplies and maintains cleaning standards of all areas.
Job Responsibilities
- Responsible for cleanliness, orderliness and appearance of the hotel to maintain an immaculate and luxurious state according to the Hotel Brand Standards.
- Conduct daily operations briefing for all Housekeeping Attendants.
- Planning and scheduling of rooms to be cleaned.
- Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.
- Keep track of guests’ preferences, record and follow up guest traces together with Supervisors.
- Record Baby cots and Extra bed inventory, managing loan items record.
- Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
- Records and keep track of MCs, ALs and PHs.
- Prepare and record monthly expenses records.
- Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
- Work closely with all team members for smooth operations.
- Check RA report and tally with system at the end of RA shift.
- Record of Housekeeping team OT and incentives count.
- Handover and update to Housekeeping team at the end of shift.
- Record conversations, requests in log book/e-log. –
- Set up rooms based on special requests when needed.
- Investigate guest feedbacks and DM Log, report outcome to superiors.
- Record and manage housekeeping team’s performance, assist in performance reviews.
- Conduct trainings for Housekeeping team and welcome kit for new associates.
- Ensure that rooms are made as per company brand standards.
- Ensure that the turnaround of the “House Status” is timely.
- Conducts room checks on cleanliness before room is released for new arrivals.
- Inspect VIP rooms to ensure that they are aligned with the desired standards.
- Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to company brand standards.
- Conduct random inspection on Housekeeping Attendants’ equipment
- Daily inspection on Housekeeping Attendants’ trolleys and pantries at end of shift.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform; and conduct periodic inventory checks.
- Ensure that all team members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
- Analyse and respond to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
