As a Customer Care Executive cum Receptionist, you will be the face of the company, responsible for managing customer relations, coordinating service and repairs, and providing a positive customer experience both in person and over the phone. You will play a crucial role in ensuring customer satisfaction through effective communication and coordination of after-sales services.
Key Responsibilities:
Reception Duties:
- Greeting and Directing: Welcome customers and visitors warmly, assist with inquiries, and direct them to the appropriate departments or personnel.
- Phone and Email Management: Answer and manage phone calls, emails, and other forms of correspondence in a professional and timely manner.
- Appointment Scheduling: Manage and schedule appointments for service and repair visits, customer consultations, and sales inquiries.
- Customer Database Management: Maintain and update customer records, ensuring accurate and timely data entry.
- Mail and Deliveries: Manage incoming and outgoing mail and deliveries, distributing them to the correct recipients.
After Sales Customer Service:
- Customer Interaction: Handle customer inquiries, complaints, and service requests, providing timely and effective solutions.
- Service Coordination: Coordinate with the service and repair department to track the status of customer repairs and ensure timely delivery.
- Warranty and Service Information: Provide customers with information regarding warranties, service plans, and after-sales support.
Administrative Duties:
- Reporting: Prepare and submit daily, weekly, and monthly reports on customer interactions, service issues, and other relevant data.
- Documentation: Manage and maintain service-related documentation, including service agreements, invoices, and receipts.
Qualifications:
- Education: Diploma or equivalent; a degree in business, communication, or a related field is a plus.
- Experience: Minimum 2 years of experience in a customer service or receptionist role
- Communication Skills: Excellent verbal and written communication skills.
- Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Words) and customer relationship management (CRM) software.
- Interpersonal Skills: Strong interpersonal skills with a customer-focused mindset.
- Organizational Skills: Exceptional organizational skills with the ability to multitask and prioritize.
- Problem-Solving: Ability to resolve issues effectively and efficiently.
- Able to work half a saturday per month.
