Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Process Central Provident Fund Investment Scheme (CPFIS) and Supplementary Retirement Scheme (SRS) trades
- Process CPF/SRS customers’ Rights entitlement, Tender Offer, Warrant Conversion and other Corporate Action events accurately and in a timely manner before their respective cut-off times
- Liaise and follow-up with staff of various product providers and other department/section in DBS
- Perform daily/monthly/quarterly reconciliation of holdings/balances
- Process closure for Retiree account, voluntary closure of accounts and refund of funds to Ordinary Account
- Process account transfer
- Answer queries (via CRM, phone, email) from Contact Centres/branches
- Assist on projects to improve work process and reduce operational risk
Requirements
- Degree in Business Administration/Business/Banking/Finance or a related discipline
- Proficient with Microsoft Excel & Word
- Some knowledge of investment related products/areas (FD, insurance, Unit Trust etc)
- Ability to work as a team and to multi-task
- Possess effective communication skills
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
