The role is coordination-heavy; primarily on arrangement and scheduling. You will be liaising with sales - this position is for our repair centre. Customers who have faulty items will send items back for repair, of which you will schedule our technicians, give quotations & certification(s) to the customers. You will receive guidance and support for a few months to help you excel in this role.
Reporting to Operations Manager with key responsibilities as listed below but not limited to:
- Plan and develop an operational workflow for internal departments coordination and support
- Ensure compliance with administrative operations policies and procedures
- Point of contact when liaising with other departments/key stakeholders
- Troubleshoot problems which might occur from the day-to-day operations
- Provide support to any other operational functions
- Other ad-hoc duties as assigned
Job Requirements:
- Min. Nitec, GCE O level, A level, Diploma holder in any field or other equivalent qualifications
- Fresh Graduate are welcome
- Excellent verbal and non-verbal communication skills in both English and Mandarin is required, in order to handle inquiries from English and Chinese speaking customer promptly to ensure high levels of client servicing and also liase with China Vendor thru email about the mechanic/spare part items.
- Proficient in MS Office – (e.g., MS Office) and the ability to communicate with email.
- Energetic and ability to think laterally with reasoned decision making
- Ability to work effectively in a fast-paced environment.
- Good working attitude and able to work independently with minimal supervision
- Live with positive vibes, most importantly willing to take action with “CAN DO” attitude
- 5.5 working days per week
