The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. We are seeking a person to lead our APAC Service Delivery team.
The ideal candidate for this role is someone who has built and managed high performing, operational teams focused on delivering People services at scale. The person must be a strong communicator and people leader who understands the value of maintaining healthy, collaborative cross functional and supplier relationships. This is an internal-facing role that will be the business owner for scaling our people service delivery function while ensuring that all the stakeholders are involved and aligned throughout the process.
The person in this role will oversee operational teams managing complex projects and driving improvement of operational execution related to Meta’s employee lifecycle process. The person needs to be solution focused, ensuring the teams they support deliver high quality results in the most efficient and consistent manner possible by leveraging a “tech first” mindset.
Responsibilities
- Lead the people service delivery teams in APAC focused on delivery of service to employees at Meta including onboarding/offboarding, payment, internal mobility and many others ensuring these programs are well managed, efficient, and deliver the needed support to Meta employees throughout the employment lifecycle.
- Build and lead high performing teams needed to deliver improvements in organizational performance and health, including playing an active role in uplifting functional and subject-matter expertise, identifying growth areas and leading with care.
- Continuously raise the bar on benchmarks for service delivery and operational efficiency through creation of metrics-driven culture.
- Partner with global cross-functional leaders to identify opportunities to drive improvements in organizational performance ensuring the team executes seamlessly to deliver business outcomes that are consistent, repeatable and measurable.
- Lead and influence end-to-end process improvement, scalability and automation to support company growth.
- Drive change management efforts needed to affect operational uplift including adoption of new systems, programs and process changes.
- Navigate complex global requirements and regulatory constraints to design programs that consistently deliver on challenging business objectives in a fast moving environment with the operational excellence and rigor required to meet Meta’s high quality standards.
- Analyze and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement.
- Understand business vision and proactively determine strategies to support the business achieving its goals.
Minimum Qualifications
- 12+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
- Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner
- Experience problem solving using data, translating thorough examination and analysis into action
- Experience working in an XFN environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change
- Ability to effectively build relationships, collaborate with, and motivate XFN teams across all levels
- Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders
Preferred Qualifications
- Understanding and facilitating change in a dynamic environment - handling challenge and pushback from senior stakeholders
- Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
- Knowledge and understanding of the tech / software industry business models and core processes
- Breadth of knowledge of LEAN tools and methodologies
- Experience being adaptable and resilient when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment
- Bachelor's degree in a technical, business, or operations discipline or equivalent experience
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
