Customer Relations Officer /Up to $2800 / Contracts, Renewable)
Ø Up to $2800 / Contracts, Renewable
Ø Opportunities for personal/career development.
Ø Able to work on weekends
Ø Attractive staff benefits
RESPONSIBILITIES:
· Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
· Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
· Ensure proper recording of conversation with customer in the call centre system
· Meet/exceed all individual and team key performance indicators (KPI) set by the management
· Maintain a positive and helpful approach in interactions with all customers
· Able to work during weekend and perform OT when necessary
· Other ad hoc duties as assigned by Team Leaders or Supervisors
REQUIREMENTS:
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
OTHER INFORMATION:
· Location: Central/East
· Working Days/Hours: Shift work, required to work on weekends, (8.00am – 5.30pm / 8.30am – 6.00pm, off on PH)
· Salary: Up to $2800 / Contracts, Renewable (salary will commensurate according to experience & qualifications)
· The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.
Please indicate the below information in your resume:
- Current & Expected salary
- Reason(s) for leaving
- Availability to commence work
We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.
