Job description
- Identify, recruit and onboard top-talent to scale your team
- Grow and develop a team of engaged and high performing Onboarding CSMs by delivering effective feedback, coaching, enablement, and recognition
- Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets
- Partner with our Customer Success Centre of Excellence to design and execute strategic initiatives to build the Onboarding function and better the CS organization as a whole
- Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration
Requirements
- Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority
- A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
- A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too
- High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
- You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes
- A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization
- Outstanding verbal and written communication skills with the ability to present to a culturally diverse audience both internally and externally
- A Bachelor's degree combined with 2+ years of management experience, preferably in a customer success or onboarding capacity
