Accountabilities:
HE Programme Delivery: Monitor and maintain an efficient system and coordinated processes to support program delivery operations in accordance with the program requirements and CPE regulations.
Coordination with University Partners/Stakeholders: Work closely with stakeholders including university partners, student leaders and internal departments. Send communications and data to parties concerned, resolving student issues, seeking clarifications and staying abreast of changes affecting students. Coordinate and execute activities to facilitate University Partner visits.
Student Management: Oversee student life cycle. Guide the team to maintain good rapport and support to students on all student related matters. Resolve students’ complaints and feedback. Review academic performance and carry out intervention for weak-performing students.
Interface with Students and other Stakeholders: Maintain timely, friendly and nurturing communication with students, prospects and alumni.
Key liaison with other internal and external stakeholders to ensure smooth running of the programmes to meet service standards.
Process and System Enhancement / Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).
Requirements:
- Bachelor’s Degree holder with 3 - 5 years of working experience Digital / IT Skills
- Proficient with Microsoft Applications (e.g. MS Word, Excel, PowerPoint) and Online tools (e.g. Office 365, Skype, Zoom, MS Teams, SharePoint, etc.) is required.
- EXCEL competency at intermediate to advanced level is required. (e.g. power query, power pivot, V/X lookup, conditional formatting, IF function, etc.)
- Familiar with system, software and applications (e.g. LMS, CRM, Canvas, Salesforce, Workday etc.) is preferred.
- Data analytics tools (e.g. Power BI, Tableau or other related software), collating data, preparing reports and presenting analysis is preferred.
- Creative applications (e.g. Canva, Adobe Illustrator, video editing)
Personal Attributes:
- Excellent communication, inter-personal and presentation skills
- Team player with mature personality and positive, can-do attitude
- Resourceful and self-motivated team player who is self-driven, and able to work independently with minimal supervision.
- Meticulous, able to multi-task, and work in fast-paced environment
- Commitment to meeting deadlines
- Strong command of written and spoken English
We regret that only shortlisted candidates will be notified.
