Responsibilities:
- Liaise with clients to assist with relevant Singapore immigration applications.
- Provide an application overview, collate client documents/information, and address client queries promptly and professionally within the company’s stipulated response time.
- Cultivate strong relationships with clients by delivering exceptional after-sales service.
- Assist in the preparation and submission of Singapore immigration applications, including Citizenship, Permanent Residence (PR), Long-Term Visit Pass (LTVP), and work pass applications (EP, TechPass, PEP, ONEPass, DP).
- Regularly interact with clients through various communication channels, including telephone calls, emails, WhatsApp, or face-to-face meetings.
- Manage the full spectrum of the case process, from initiation to advising on application outcomes.
- Prepare detailed immigration advice for clients.
- Manage systems and databases for application tracking and record-keeping purposes.
- Undertake other HR & Admin functions and ad-hoc assignments or duties as and when assigned.
- Understand how daily tasks contribute to the team's and business's priorities.
- Show strong commitment to personal learning and development.
- Work effectively across departments and within a highly inclusive team culture where everyone is supported, respected, and recognized for their contributions.
Requirements:
- Possess a Degree or equivalent in any field of study.
- Have at least 2 to 4 years of relevant work experience in the Singapore immigration sector.
- Possession of a CEI (Basic) license is preferred.
- Demonstrate strong attention to detail with excellent organizational and analytical skills.
- Exhibit exceptional organizational and time management abilities.
- Be personable with good communication skills and a passion for client service.
- Proficient in Microsoft Office and Adobe.
- Fluent in written and spoken Chinese and English.
