Description
- Greet customers, listening to their vehicle concerns, and understanding their service requirements.
- Providing excellent customer service.
- Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
- Prepare quotations for repairs, including parts, labor, and any other services required.
- Coordinate/schedule service appointments to ensure an organized workflow & maximize efficiency at workshop.
- Keeping customers informed about the updated status/timeline of their vehicles.
- Provide basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
- Sharing services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
- Maintain accurate service records, customer information, and other relevant data in the service database.
- Other ad-hoc duties as assigned.
Requirements:
- Minimum GCE “N” level or Nitec in Automotive Trade
- Preferably 1 year of experience as Service Advisor in automotive industry
- Good oral and written communication skills
- Team player with initiative and a positive attitude towards learning
- Possess a pleasing personality and be able to attend to customers courteously
Yee Jie Ling Jaslin | EA Reg. no.: R1440114
RS Recruitment Agency LLP | EA Licence no.: 17C8809
