Location: Bras Basah
Monday to Friday, Office Hours
Job Description:
- Develop new service definitions ensuring that they can be delivered operationally and cost effectively;
- Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;
- Manage the overall service improvement plan and work with the Service Support Manager to ensure that it is being delivered to and that services are being improved;
- Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;
- Lead, manage and supervise Team Leader and onsite staffs
- Ensuring proper documentation, notification, tracking, and follow up of all incidents.
- Manage and mentor onsite team in the local office
- Participate in training for internal teams and manage all related issues
- Update policies, procedure, and documentation relevant to project or operation
- Ensure compliance with standards, policies, and processes
- Manage major service providers on vendor performance, SLA, reporting and governance
- Take lead to infrastructure projects and keep track of progress
Requirements:
- Bachelor/Master Degree
- Min 8 years of work experience in large enterprise companies
- Able to travel to different countries when required (10% to 15% travelling for this job)
- Ability to speak and read English and Mandarin and type in Pinyin as have to liaise with China counterparts
- IT experience & ITIL certificate
- Prior working experience in large vendor and outsourcing management, service delivery and governance is desired
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Ability to proactively & effectively manage risk on low to medium risk projects.
- Strong data analytic, communication & service skills
Please contact Terence at +65 9645 4048 your resume directly for fast response.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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