Responsibilities:
Coordinate daily Front of House and Back of House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Interview and hire staff
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements:
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Acute financial management skills
Be positive and always smile
Be very self aware
A self starter
Be very responsible and reliable
Be organized
Have good leadership skills and can delegate work appropriately
Have high emotional intelligence
Be observant and pay attention to details
Have good command of the English language
With good habits of cleanliness and is well-disciplined at work
Always punctual
Have excellent personal hygiene
Excellent at learning new methods and following instructions
Work well with colleagues
Takes pride in doing good and consistent work
Keen on learning new skills and tasks
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Benefits:
Excellent learning environment
Positive team
Staff meal provided
Laundry service available
