The Microsoft Windows and Cloud Services Administrator will be responsible for managing and evolving Microsoft Windows, Azure, and Office environments.
Responsibilities:
Operations
• Administering and maintaining the Microsoft services and tools used by Firm
• Developing and maintaining operational monitoring and maintenance procedures and tools
• Overseeing change management controls for upgrades and adjustments
• Troubleshooting issues and working with vendors and the IT team to resolve them
• Ensuring platform management procedures are compliant with regulatory requirements
Training & Documentation
• Creating and maintaining well-organized run books
• Providing end-user training, including developing training materials and documentations
• Providing training on key concepts to the IT team
Strategic Planning & Delivery
• Ensuring all Microsoft environments meet our security standards
• Architecting, designing, and configuring Microsoft services used by Firm
• Maintaining awareness of latest vendor offerings and suggesting opportunities for adoption
• Contributing to projects that rely on these environments
Vendor Management
• Managing interactions with vendors to resolve issues as needed
• Managing product licensing to ensure we have adequate licenses for the products we use
• Overseeing billing to ensure any billing discrepancies are detected and addressed
• Staying on top of new products and enhancements to products we already use to ensure we are taking advantage of the latest offerings
• Communicating and coordinating any product changes that may affect our operations
Requirements:
• Possess at least a Bachelor’s Degree in Information Technology, or a related field; Master's degree preferred.
• At least 3 to 5 years’ experience in Microsoft Windows and cloud services management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels.
• In-depth knowledge of industry best practices and emerging trends in cloud-based organization management.
• Change management expertise with a track record of successfully implementing process improvements.
• Exceptional problem-solving and analytical abilities.
• Familiarity with regulatory compliance and risk management within the financial sector is a plus.
• Relevant certifications in Microsoft services are advantageous.
