Requirement
- ITE/Diploma/Degree in Information Technology/Computer Science or any related study
- At least 2 years of experience in supporting application operation
- Application monitoring experience and Batch Operation Support experience
- Familiar with some of the platforms such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware is an advantage
Responsibilities
- Provide L1 operation support for in-scope applications (70% to 90%)
- Monitoring to ensure batch operation jobs complete per scheduled.
- Monitoring application health based on runbook and recover job or application service based on runbook.
- Ensure that activities within the support and incident process are being performed at a high level of quality and that it meets its associated service levels and KPIs.
- Escalation of incident to Level 2 support for service recovery, and follow up to ensure incident is closed timely.
- Reporting on application health status and trending and follow onboarding process to take over new application support, and ensure proper onboarding requirement are met.
- Continuous improvement on operation support by updating SOP and automating SOP defined activities, creating/updating monitoring dashboard (20% to 30%)
Interested applicants, Please send your updated resume in Word format to [email protected]
Please indicate Job Code 109 on email subject
We regret that only shortlisted candidates will be notified.
IT Consultancy & Services Pte Ltd
EA No: 92C5311 | EA Reg No. R1104129
Please visit www.itcspl.com to learn more information about ITC
