Company Background: Banking industry
Job highlights:
- Office accessible by public transport
- Permanent role with full training provided
- Attractive allowances and incentives (refer below)
Main responsibilities:
- ️Handle inbound calls (Average 80 calls/daily)
- ️Resolving customer's enquiries or complaints in timely manner
- ️Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise)
Remunerations:
- Basic salary up to RM4000 (subjects to experiences)
- Shift allowance RM350 fixed
- Quarterly KPI incentives RM800 - RM1800
- Other allowance: transport allowance, meal allowance, language allowance, OT claims and etc
- Staff benefits: Insurance coverage, Optical + Dental claim
Requirements:
- Fresh graduate Degree holders are welcome!
- SPM and Diploma holders with call center experiences are encouraged to apply!
- Open race and gender.
- Mandarin proficiency is added advantage
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- How many years' experience do you have as a Banking Customer Service Advisor?
- Which of the following languages are you fluent in?
- How would you rate your English language skills?
- Are you willing to undergo a pre-employment background check?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- Are you available for shift work?
Perks & Benefits
- Employee equity
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
Job Location
Vista Tower, Kuala Lumpur
Click to view the location on Google maps
