Scope and Responsibilities:
- Focused towards working with customers to ensure smooth delivery of projects as part of our professional services team
- Work in tandem with pre-sales/solution architects and project manager, to identify and implement the most optimal cloud-based, hybrid or on-premises solutions for customers
- Ensure infrastructure and application performance, uptime, and scalability while maintaining high services delivery standard though a robust architecture design and implementation
- Involved in discussion with solution architects, customers, and external vendors/partners to define cloud strategy and technical solutions, including scope and implementation plans
- Assist with researching, evaluating, and recommending cloud related technologies, software, hardware and services as part of the total solution
- Deliver cloud, virtualization, and data storage related projects including architecture design, planning, installation, and configuration of cloud and on-premise infrastructure services
- Carrying out installation, configuration, monitoring, testing and management tasks associated within the cloud and on-premise infrastructure
- Drive automation of operational activities, health checks, capacity, and performance monitoring
- Troubleshoot and perform root cause analysis as well as implementing corrective/preventive actions when needed
- Responsible for day-to-day customer support and administration of cloud services as required if not involved in project implementations.
- Define and document best practices and operational procedures regarding solution deployment and infrastructure maintenance to ensure a smooth handover to customers or managed services team
- Perform periodic after-hours/weekend support when required
- Develop and maintain Terraform configurations for multi-cloud environments, Integrate Terraform with CI/CD pipelines for automated infrastructure deployments.
- Set up and manage Terraform Enterprise environments
Requirements :
- Technical Skills: Expertise in cloud platforms (AWS, Azure, GCP), infrastructure (networking, virtualization, security), and automation (Terraform, CI/CD). Strong monitoring and troubleshooting capabilities. Knowledge on deploying terraform vault would be a plus point.
- Project Management: Experienced in managing projects from E2E, with strong collaboration skills across teams and stakeholders.
- Communication and Customer Focus: Excellent customer engagement, with the ability to document procedures and provide technical guidance.
- Flexibility and Availability: Willingness to offer after-hours support and adaptability to changing technologies and industry trends.
- Education and Experience: Bachelor’s degree in a related field, with several years of relevant experience and certifications in cloud technologies.
- Additional Skills: Strong team collaboration and problem-solving abilities, with potential leadership or mentoring experience.
