JOB RESPONSIBILITIES
- Analyze the hotel's computer needs and issues, recommending appropriate systems and procedures.
- Coordinate and implement the hotel's computerization plans.
- Advise, plan, and manager computer system installations and operations.
- Evaluate and plan software configurations for different departments.
- Develop and establish data processing steps, ensuring internal checks and security controls.
- Monitor and assist users with recording, processing, and retrieving information, including new methods.
- Develop and monitor IT security guidelines.
- Train and supervise users on operating computer systems and equipment to ensure smooth operations.
- Schedule and perform regular maintenance checks on all computers and related equipment.
- Troubleshoot and resolve system problems, liaising with software vendors as needed.
- Perform any other tasks assigned by the supervisor or management.
JOB REQUIREMENTS
- Strong customer service skills with a focus on end-users and co-workers.
- Ability to lead a high-performance technology team.
- Proactive problem-solving approach.
- Ability to manage multiple priorities.
- Strong analytical skills in evaluating and implementing technology solutions.
- Excellent written and verbal communication skills.
- Proficient in hardware and software support across Mac, Windows, and Linux environments.
- Experience in remote administration, security management, networking concepts, firewall administration, Google account management, virtualization, large-scale NAS administration, database administration, and personnel management.
