Highlights
- Monthly Comm + VB
- Timepiece/ Watches
- Retail Shift (Working on weekends & PH)
- Luxury/ High-end
Sales:
- Consistently surpass store budgets in alignment with retail strategy.
- Organize and execute weekly and monthly meetings to strategize and take necessary actions.
- Attain store KPIs established by management through proactive efforts.
- Collaborate with management to proactively implement store commission schemes that drive sales.
- Ensure adherence to HQ commercial guidelines (Retail Manual) and take accountability for their implementation.
- Optimize profitability by effectively controlling and minimizing costs
- Continuously review sales figures with management to enhance future sales projections and ensure optimal customer satisfaction.
Team Management:
- Clearly communicate store objectives, responsibilities, results, brand standards, and procedures to the team. Assign tasks, monitor progress, and ensure effective communication.
- Build a strong team culture by promoting a sense of belonging and pride. Organize team-building activities and nurture team spirit.
- Assemble a high-performing team by sourcing candidates, conducting recruitment, and overseeing the onboarding and training of new staff.
- Monitor team performance and make HR decisions in collaboration with the Regional Manager. Address any HR issues promptly.
- Provide coaching and set team goals through regular meetings, on-the-job training, appraisals, and feedback. Identify training needs and distribute tasks to support team development.
Store Management:
- Ensure that the store maintains a high level of display, visual merchandising, and overall condition in line with brand guidelines.
- Represent the store as a Brand Ambassador inside and outside of the store. Build awareness and equity for the brand through interactions with customers, partners, and local dignitaries.
- Cultivate professional and respectful relationships with service providers, neighboring stores, landlords, and shopping mall management.
Store Operation Management:
- Adhere to standard operating procedures and address any issues by proposing effective solutions to ensure smooth store operations.
- Take proactive measures to maintain accurate monthly, quarterly, and yearly stocktaking and quality control processes.
- Implement measures to prevent stock discrepancies and actively maintain inventory accuracy.
- Prioritize the safety and cleanliness of the store environment to protect both employees and customers.
Financial Control & Cash Registry:
- Adhere to financial procedures and regulations
- Oversee and accurately reconcile cash register transactions.
Reporting:
- Deliver daily and monthly sales reports to all relevant stakeholders, including the Managing Director.
- Identify operational strengths and weaknesses, and implement corrective action plans.
Customer Experience & CRM-Related Activities:
- Design and implement effective store navigation strategies. Direct and support Sales Associates to deliver the selling experience using appropriate brand practices and tools.
- Develop and execute targeted initiatives to attract and convert high-potential prospects into store customers.
- Cultivate and sustain relationships with clients, with a focus on VIPs, to enhance loyalty and retention.
- Identify opportunities and formulate clienteling strategies. Manage client data, including updates and product registrations, and oversee related tasks performed by Sales Associates.
- Engage with customers to understand and address their current and future needs.
- Represent the brand at client events, such as mothership visits, with a strategic focus on sales, CRM, and prospecting goals.
- Handle client complaints with professionalism, reporting any issues related to the store, brand, or products to the appropriate office immediately.
- Oversee and coordinate the resolution of repairs and customer service issues to ensure prompt and satisfactory outcomes.
Requirement
- 5 years of progressive experience in luxury retail.
- Strong leadership skills of managing at least 10 headcounts.
HOW TO APPLY:
Interested applicants, please email to “[email protected]”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Sim Jia Hui
EA Personnel Reg No: R22106242
