Main Responsibilities
Team membership
- Ensure to be proven as good team player to deliver the objectives assigned to the team.
Technical Management
- Record Management skillset, including Veritas Enterprise Vault, Veritas MERGE1 and other dependent components to record management infrastructure
- Must have a continual improvement and risk mitigation focus and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
- Guarantee functioning of the infrastructure/services in APAC, taking into account business requirements
- Responsible for having an operational up to date BCP / DR documented and tested.
Governance
- Planning and completing designated projects from start to end, providing regular updates on task and project status and ensuring project deadlines are met on time.
- Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
- Ensure the coordination and collaboration with Global Head of the relevant functional area.
- Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
- Responsible for controls to be run for as well as the closure of audit points related to the tower.
Customer/Supplier Relations/Auditors
- CIB divisions: Equities, Fixed Income & Structured Finance.
- IS divisions: Wealth Management, BP2S, Investment Partner, Cardif.
- IT Security, Auditors, Finance.
- Hardware / Software suppliers chosen by the Group.
- Outsourcing vendors (potentially) and External audits (private or regulators).
Key Result Areas
- Optimize the infrastructure and drive the tower strategy for APAC in line with Head Office strategy.
- Guarantee functioning of the systems by having resilient infrastructure and escalation of problems, proper documentation, good procedures/controls and monitoring.
- Support comprehensive APAC Collaborative infrastructure / service monitoring strategy.
- Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
- Track and proactively manage assets.
- Develop procedures and IT controls for the tower.
Qualifications & Experience
- Bachelor’s in Information Technology or relevant fields.
- At least 8 years of experience in a complex IT infrastructure environment.
- Experience in an investment banking-focus business.
- Experience of large organizations (matrix with local & functional reporting lines).
- Fluency in English in order to effectively communicate with English-speaking stakeholders.
- ITIL trained and experience with ITSM tools like ServiceNow.
Essential Technical Knowledge/Skills
- Excellent knowledge and experience with following systems (must be with expert knowledge on following): Veritas Enterprise Vault (must have), Veritas MERGE1 (Good to have), PowerShell /Python Scripting (Must have).
- Good knowledge of Project management.
Other Value-Added Competencies
- Knowledge of any other eComm archiving tool (e-discovery, Compliance & Discovery Accelerator).
- Knowledge of SQL.
- Mature, independent, well organized with excellent communication skills (written, spoken, presentations).
- Exposed to multi-cultural environment (SG/ HK/JP/IN/FR/UK/US) and able to work as part of a Global team.
- Quick thinker and Good decision-maker.
- Analytical, detail -oriented and self-motivated.
- Tough mindset, able to work under pressure and extended hours.
